Contact

Last updated: 18 September 2026

Do you have a question, an issue, or do you want to exercise your rights over your data? Write to us and we will reply.

Contact details

Email: [email protected]
Owner: Manuel Palacios (trading under the name FashionAI)
RFC: PAHJ840720EJ7
Address: Tultitlan 10, Delg. Tlalpan, 14340, Mexico City (Mexico)
Representative in the European Union (Article 27 GDPR): Juan Hernandez, Carrer Viladomat 161, 08015 Barcelona (Spain). You may contact him by writing to [email protected].

We handle enquiries in Spanish. We aim to reply within a maximum of 48 business hours.

Depending on what you need

App support

For technical problems, errors or questions about how a feature works, write to us at [email protected]. It helps us a lot if you include:

The email address you registered with.
Your phone model and operating system.
What you were doing when the issue occurred.

Within the app itself, you also have an FAQs section with the most common questions about your profile, wardrobe, calendar, the ARO chat and credits: Profile → App Settings → Support → FAQs.

Subscriptions, payments and invoices

If you purchased through the app, the corresponding store processes the charge and manages the subscription:

iPhone or iPad: manage or cancel it under Settings → [your name] → Subscriptions → FashionAI. Apple provides the receipt and handles App Store refund requests.
Android: manage or cancel it and check your receipts under Google Play → Payments & subscriptions → Subscriptions → FashionAI.

From Profile → App Settings → Subscription & payments, you can see your plan and your credits, with direct access to the store.

If you have any questions about a charge, write to us at [email protected], indicating your account email address, and we will help you with the process.

Privacy and exercise of rights

To exercise your rights of access, rectification, erasure, objection, restriction or portability, or to withdraw consent, write to us at [email protected] from the address you registered with.

See the Privacy Policy for details of the processing and your rights.

Delete your account

You can do it yourself from the app in a few seconds. You have the full instructions, and the alternative route if you cannot access the app, at arofashionai.com/borrar-cuenta.

Report an inappropriate recommendation

Our recommendations — and the ARO assistant — are generated using artificial intelligence. If any of them seems offensive, inappropriate, dangerous or false, the quickest way is to report it from within the app itself: the flag icon next to the recommendation in the chat with ARO, or the "Report this analysis" link below the Personal Shopper verdict. That way it reaches us with the context of what you saw.

All reports are reviewed by a person. If you prefer, write to us at [email protected] and indicate when it happened.