Terms and Conditions

Last updated: 18 September 2026

These Terms govern the use of the FashionAI app and the website arofashionai.com, owned by FashionAI RFC PAHJ840720EJ7, with address at Tultitlan 10, Delg. Tlalpan, 14340, Mexico City, and contact email [email protected].

By creating an account or using the Service, you accept these Terms. If you do not agree, do not use it.

If you download FashionAI from Apple App Store, your licence to use the app is also subject to the Apple Standard End User License Agreement (EULA). These Terms govern the FashionAI service and supplement that EULA; they do not replace it.

1. The service

FashionAI is an image and style guidance tool that offers colour analysis and morphology analysis based on your photographs, wardrobe management, outfit recommendations, event and trip planning, a daily summary (Morning Briefing) and a voice assistant (ARO).

The recommendations are indicative and aesthetic in nature, are generated using artificial intelligence systems, and may contain inaccuracies. The final decision about what to wear or purchase is always yours. The Service does not constitute medical, nutritional, psychological or any other kind of professional advice.

2. Your account

To use the app, you need to create an account and be of legal age. You agree to provide truthful information and keep it up to date.

You are responsible for keeping your credentials confidential and for all activity carried out through your account. Notify us immediately if you detect unauthorised use.

3. Acceptable use

You undertake not to use the Service for unlawful purposes and, in particular, not to:

• Upload images of third parties without their consent.
• Upload illegal or offensive content or content that infringes third-party rights.
• Attempt to compromise the security of the Service, access other users' data or circumvent usage limits.
• Make automated, mass or abusive use of the Service, or resell access.
• Use the Service to train third-party systems or systematically extract its contents.

Breach of these conditions may result in suspension or cancellation of your account.

4. Content you upload

You retain ownership of the images and data you upload. You grant us a limited, non-exclusive and revocable licence to process them for the sole purpose of providing the Service, under the terms described in the Privacy Policy.

We do not use your images or your data to train artificial intelligence models. This licence ends when you delete the content or your account.

5. Artificial intelligence

ARO is an artificial intelligence assistant. You are not speaking to a person. We make this clear visibly within the app itself, in addition to here.

The recommendations, texts and suggestions produced by the app are generated automatically. Despite the controls we apply, they may be inaccurate or inappropriate in specific cases, so you should always contrast them with your own judgement.

If you receive a recommendation that you consider offensive, inappropriate, dangerous or false, you can report it from within the app itself: tap the flag icon next to the recommendation in the chat with ARO, or the "Report this analysis" link below the Personal Shopper verdict. You can also write to us at [email protected].

All reports are reviewed by a person, not an automated system. We use them to correct the system and, where appropriate, to remove or adjust the content. You may also ask for a human review of any specific recommendation by writing to us.

6. Subscriptions, credits and payments

Some features require a subscription or the use of credits.

6.1. Information before purchase

Before you complete any purchase, you will see, on the purchase screen itself: the content and features included in the plan, the total price including taxes in your currency, the renewal period, the credits included and the cost of extras, the duration of the commitment, and how to cancel. You will also receive confirmation of the purchase on a durable medium.

6.2. Who charges you

If you purchase from the app on an iPhone or iPad, the transaction is processed by Apple App Store. Apple manages the charge, receipt, refunds and subscription under its own terms.

If you purchase from the Android app, the transaction is processed and invoiced by Google Play (Google Ireland Limited), which acts as the merchant of record under its own terms of service.

We activate the service and provide support, but we do not receive or store your card details. Subscriptions purchased earlier through our web payment gateway are governed by the conditions in force at the time of that purchase, under which the payment provider acted as merchant of record.

6.3. Renewal and cancellation

• Subscriptions renew automatically at the end of each period unless you cancel them first.
• You may cancel at any time in the store where you subscribed: on iPhone or iPad, under Settings → [your name] → Subscriptions → FashionAI; on Android, under Google Play → Payments & subscriptions → Subscriptions → FashionAI.
• Cancellation takes effect at the end of the period already paid for: you keep access until then.
• Deleting your FashionAI account does NOT cancel an Apple App Store or Google Play subscription. You must cancel it yourself in the store, before or after deletion. We remind you of this expressly on the confirmation screen.

6.4. Credits

Credits are consumed within the Service for the actions indicated in the app. They do not expire while your account is active, they are not redeemable for cash or transferable, and any remaining balance is lost when the account is deleted.

6.5. Refunds

Without prejudice to the right of withdrawal in section 7 and your statutory consumer rights, refund requests are handled by the store where you purchased. For Apple App Store purchases, request a refund at reportaproblem.apple.com; Google Play purchases are handled under Google's refund policy. If you need help, write to us at [email protected] and we will guide you through the process.

7. Right of withdrawal

As a consumer, you have the right to withdraw from the contract within 14 calendar days from its conclusion, without needing to give any reason.

That right only lapses when, before performance starts, you have been asked expressly and without pre-ticked boxes:

1. to expressly request that the Service begins before the withdrawal period ends, and
2. to acknowledge that, in the cases provided by law, you will lose your right of withdrawal.

If you were not asked for both confirmations, you retain your full right of withdrawal during the 14 days. Where you were asked for both:

• Digital content supplied immediately (for example, a pack of credits that you start using straight away): the right of withdrawal lapses once performance has begun, pursuant to Article 103.m) of Spanish Legislative Royal Decree 1/2007.
• Subscriptions (digital services supplied over time): you retain the right during the 14 days. If you withdraw after requesting immediate supply, you will only pay the proportionate part of the service already provided up to the time you notify us of your decision, pursuant to Article 108.4 of that same law.

To exercise it, you simply need to communicate your decision to us clearly by writing to [email protected]. You may use the form in the annex, although this is not mandatory. If the purchase was made in Apple App Store or Google Play, let us know so we can also support you with the process in the store.

8. Third-party product recommendations

The app may show products from third-party shops together with a price and a link. That information comes from external sources and may be out of date.

We are not the sellers of those products and do not intervene in the purchase: we are not responsible for their availability, price, quality, delivery, or the conditions of the relevant shop.

We do not receive any commission or other consideration for those recommendations: we do not use affiliate links, there are no sponsored products, and no brand pays to appear or rank higher. The order of results depends solely on your profile, your declared preferences and the system's style criteria. If that ever changes, we will state it clearly next to the recommendation.

9. Availability and changes to the Service

We may modify, add or remove features to improve the Service. If a change materially affects the conditions of an active subscription, we will notify you with reasonable notice.

We reserve the right to interrupt the Service temporarily for maintenance or technical reasons.

10. Limitation of liability

The Service is provided "as is". To the extent permitted by law, we do not guarantee that recommendations will meet your expectations, nor are we liable for indirect damages, loss of profit or loss of data arising from use of the Service.

Nothing in these Terms limits liability that cannot legally be excluded, particularly in relation to consumers, nor does it affect the legal guarantee of conformity for digital content and digital services.

11. Suspension and termination

You may stop using the Service and delete your account whenever you wish, by following the instructions at arofashionai.com/borrar-cuenta. Remember to cancel your store subscription separately, as described in section 6.3.

We may suspend or cancel your account if you breach these Terms, after notifying you unless the seriousness of the breach or the law requires immediate action.

12. Changes to the Terms

We may update these Terms. We will publish the current version on this page with its last updated date and inform you of relevant changes inside the app. Use of the Service after they take effect implies acceptance.

13. Data protection and cookies

The processing of your personal data is governed by the Privacy Policy and the use of cookies and equivalent technologies by the Cookie Policy.

14. Applicable law and dispute resolution

These Terms are governed by Spanish law. For any dispute, the parties submit to the courts and tribunals that are competent under consumer law.

If you are a consumer residing in the European Union, you may also use the alternative dispute resolution mechanisms made available by the applicable regulations.

Annex — Withdrawal form

(Only complete and send this form if you wish to withdraw from the contract. Its use is not mandatory.)

For the attention of FashionAI, Tultitlan 10, Delg. Tlalpan, 14340, Mexico City, [email protected]:

I hereby give notice that I withdraw from my contract for the provision of the
following service: ____________________

Order/purchase made on: ____________________
Name of the consumer: ____________________
Address of the consumer: ____________________
Signature of the consumer (only if submitted on paper): ____________________
Date: ____________________